Complaints and appeals process

Swiss Climate EcoCare handles complaints and appeals in a fair, impartial, transparent and timely manner. Any person or client may submit a complaint or appeal concerning our certification, assessment, validation or verification activities. A complaint concerns dissatisfaction with our services or conduct, while an appeal requests reconsideration of a decisionmade by Swiss Climate EcoCare. All cases are documented, assessed and investigated. Decisions are made independently, and corrective actions are implemented where necessary. The complainant or appellant is informed in writing about the outcome and, where applicable, available escalation options.